Shipping Policy

Last Updated:

Order Processing

Orders are processed within 1-2 business days. You will receive a shipping confirmation email with a tracking number once your order has shipped.

Shipping Rates & Delivery

Viatrexx.com (U.S.): Shipping rates and estimated delivery times will be calculated at checkout based on your location and the shipping method selected.

Viatrexx.ca (Canada): Shipping rates and estimated delivery times will be calculated at checkout. We offer standard and expedited shipping options. Free shipping may be available on orders over a certain value.

International Shipping

For orders shipping outside of the U.S. (from Viatrexx.com) or Canada (from Viatrexx.ca), you are the importer of record. You are responsible for any and all customs fees, taxes, and duties. It is your responsibility to ensure the products can be legally imported into your country.

Lost or Stolen Packages

Viatrexx is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.