Privacy Policy
Last Updated: July 2025
Introduction 8046255 Canada Inc DOB Viatrexx (“we”, “us”, or “our”) operates Viatrexx.ca (the “Site”). This Privacy Policy outlines our commitment to protecting your privacy in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's privacy laws. This policy details how we collect, use, disclose, and protect the personal information of our users. By using the Site, you consent to the practices described in this policy.
Our Commitment to Privacy (The 10 Fair Information Principles) Our privacy practices are built on the following ten principles:
Accountability: We are responsible for all personal information under our control and have designated a Privacy Officer to ensure compliance.
Identifying Purposes: We will identify the purposes for which personal information is collected at or before the time of collection.
Consent: We will obtain your consent for the collection, use, or disclosure of your personal information.
Limiting Collection: We will limit the collection of personal information to that which is necessary for the purposes we have identified.
Limiting Use, Disclosure, and Retention: We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law. We will retain information only as long as necessary.
Accuracy: We will keep your personal information as accurate, complete, and up-to-date as is necessary.
Safeguards: We will protect your personal information with security safeguards appropriate to the sensitivity of the information.
Openness: We will make our policies and practices relating to the management of personal information readily available to you.
Individual Access: Upon request, you will be informed of the existence, use, and disclosure of your personal information and will be given access to that information.
Challenging Compliance: You have the right to challenge our compliance with these principles by contacting our Privacy Officer.
Information We Collect
Information You Provide: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase or create an account. This information may be collected through third-party platforms we use to provide our services.
Log Data & Cookies: We collect technical information like your IP address and use cookies to improve your site experience.
How We Use Your Information
To process transactions and manage your account.
To communicate with you regarding our products and services.
To comply with Canadian legal and regulatory requirements.
Sharing Your Information We do not sell or rent your information. We may share it with trusted third parties who are contractually obligated to protect your information and assist us in our operations.
One of our key service providers is LeadConnector LLC, which may operate outside of Canada. We use their platform for customer relationship management, communications, and marketing. As such, your personal information may be transferred, stored, and processed in the United States or other jurisdictions. While this information is in another jurisdiction, it is subject to the laws of that jurisdiction, including laws that may require disclosure to government agencies. We take steps to ensure that any third parties who handle your information on our behalf provide a comparable level of protection. For more details, you can review the LeadConnector Privacy Policy.
Quebec Language and Privacy Rights In compliance with Quebec's laws, this Privacy Policy and all related communications are available in both French and English. Residents of Quebec have specific rights regarding their personal information, including rights of access, rectification, and the right to withdraw consent. We are committed to upholding these rights.
Changes to This Privacy Policy We may update this policy periodically. Any changes will be posted on this page.
Contact Us For any questions or to exercise your privacy rights, please contact our Privacy Officer: 8046255 Canada Inc DOB Viatrexx 1360 Rue Louis-Marchand, Beloeil, QC J3G 6S3 Email: [email protected] Phone: 1 (888) 337-8427